Frequently Asked Questions
Everything you need to know about shopping for you and your partner.
How long does shipping take for my order?
Most orders are processed within 1-3 business days. Depending on your location, standard shipping typically takes 5-10 business days. You will receive a tracking number via email as soon as your package departs.
What is your return policy for boutique items?
We offer a 30-day return policy for most unused and unworn items in their original packaging. Please note that for hygiene reasons, certain intimate apparel and personalized items are final sale.
How do I know which size to choose for matching sets?
Each product page features a detailed size guide with measurements. Since our boutique carries various brands, we recommend checking the specific chart for each item to ensure a perfect fit for both partners.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.
Do you offer discreet packaging?
Yes, we value your privacy. All orders from Chazzy Couples Boutique are shipped in plain, unmarked packaging with a neutral return address.
Can I change or cancel my order after it has been placed?
We strive to process orders quickly. If you need to make a change, please contact our support team within 12 hours of placement. Once an order has reached the shipping stage, we are unable to cancel it.